At Gavica, we’re committed to making sure you’re completely happy with your purchase. We strive to provide a smooth, stress-free shopping experience. If for any reason you’re not satisfied, our Returns & Exchanges Policy is here to help.

Eligibility for Returns:

• Returns must be initiated within 30 days of delivery.
• Items must be unused, in their original condition and packaging, with all tags, manuals, and receipts included.
• Please include your order number when submitting your return request.

Non-Returnable Items and Exceptions:

• For hygiene and safety reasons, opened software or intimate items are not returnable.
• Holiday purchases may qualify for an extended return window (see Holiday Return Window section below).

Return Process:

1. Request a Return: Contact us at support@gavica.store or visit our Returns Portal.
2. Provide Details: Include your order number, reason for return, and photos if the item is defective.
3. Ship the Item: Print and attach your return label. Unless the item is defective, customers are responsible for return shipping costs.

All return requests will be processed within 2 business days, as required by Google Merchant Center.

Refund Process:

• Inspection: Refunds are approved after the returned item has been inspected.
• Timeline: Approved refunds are issued to your original payment method within 3–5 business days.
• Deductions: Return shipping costs and up to a 10% restocking fee may be deducted unless the item is defective or incorrect.
• Original Shipping: Original shipping charges are non-refundable, except for defective, damaged, or incorrect items.
• Confirmation: Once your refund has been issued, you will receive an email confirmation with transaction details.

Exchanges:

We accept exchanges for the same item in a different size or color within 30 days of delivery.

• Processing Time: Exchanges are processed within 2–3 business days after we receive the returned item, plus standard shipping time.
• Costs: For non-defective exchanges, customers are responsible for return and re-shipping costs. For defective, damaged, or incorrect items, Gavica covers all shipping fees.
• Availability: Exchanges depend on product availability. If the requested item is unavailable, we will issue a refund instead.
• How to Request: Follow the same process as returns—submit a request via support@gavica.store or our Returns Portal and select “Exchange” as your reason.

Damaged, Defective, or Wrong Items:

If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery. We will cover return shipping and provide a replacement or full refund. Photos may be required for claim verification.

Gift Returns:

• Items received as gifts can be exchanged for store credit of equal value.
• Refunds for gifts can only be issued to the original purchaser’s payment method.

Holiday Return Window:

For orders placed between November 15 and December 31, we extend the return window until January 15 of the following year.

Cancellation Policy:

• If you need to cancel your order after it’s been confirmed, please contact support@gavica.store.
• Cancellations are free of charge and can be processed at any time before shipping.

Customer Support:

If you have any questions about returns, exchanges, or cancellations, our customer service team is here to help.

• Email: support@gavica.store
• Hours: Monday to Saturday, 9:00 AM – 5:00 PM
• Address: 11445 Dallas Pkwy #238, Frisco, TX 75033, United States